CHILL COOK CREATE RETREAT PRIVACY POLICY AND DISCLOSURE STATEMENT

At Chill Cook Create Retreat (CCC), we respect and value your privacy. This privacy statement describes and applies to the information we collect from you when you visit this Website (the "Chill Cook Create Retreat Website"), how we use that information, and under what circumstances we disclose it. It will also give you more information about how to manage the personal information that you provide to us through this site.

Chill Cook Create Retreat ABN 53 477 698 071 and its related business entities which includes Culture Creation will be subject to the National Privacy Principles in the Privacy Act 1988 (as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)). The CCC Privacy Policy and Disclosure Statement protects the privacy of your personal information under the National Privacy Principles. It sets out the matters which we are required to disclose to individuals under National Privacy Principles 1.3 and 1.5. The CCC Privacy Policy and Disclosure Statement applies only to information you provide to us online while visiting or using our Website. This Statement does not relate to the employee records of the CCC’s employees and does not apply to information we have obtained or may obtain offline through other traditional means.

 OUR DISCLOSURE STATEMENT:

CCC collects personal information from you for the following purposes:

•  To confirm your reservation for retreat services
• To confirm and process your method of payment
• To address the specific needs of customers in respect of retreat services
• To provide you with information about our business and to undertake other marketing activities
  

If you do not provide the information requested, we may not be able to provide you with the service requested. If you are our customer, we may disclose your personal information to third party service providers, who assist us in providing services to you, such as virtual assistance services.

THE INFORMATION WE COLLECT:

When you use our website, we receive and collect certain information. We will use and disclose personal information for the primary purpose for which it was collected. We may also use or disclose personal information for purposes related to the main reasons we collect it, such as invoicing, provision of information concerning accommodation and other services offered by us.

We engage third party contractors such as mail houses to mail out our brochures to you on our behalf. In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. We do not disclose personal information we collect to third parties for the purposes of allowing them to direct market their products and services.
CCC will, on request, provide you with access to the information we hold about you, unless there is an exception, which applies under the National Privacy Principles.

Your request to access the information we hold about you will be dealt with in a reasonable time. CCC may recover from you its reasonable cost of supplying you with this information.

If any of the personal information we hold about you is not accurate, complete or up to date, you can request that we take steps to correct it.
If we refuse to provide you with access to the information or to correct it, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.

MANAGING AND SECURING YOUR USER INFORMATION

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
We protect any personal information that we hold from misuse and loss. We also protect it from unauthorised access, modification and disclosure.

Your personal information may be stored in hard copy documents, as electronic data or in CCC database software or systems. No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.

We make our employees aware of the sensitive nature of your personal information and only permit them with access on a need-to-know basis.

You need to be aware of inherent risks associated with the transmission of information via the internet. If you have concerns in this regard or wish to inquire about your personally identifiable or sensitive information, or make a complaint about a breach of your privacy please:

1. Send an e-mail with your current information to enquiries@chillcookcreate.com; or
2. Send a request in writing with your current information to:
   Chill Cook Create Retreat
   Attn: Sales & Marketing.
   PO Box 19, Pearl Beach NSW 2256

CHANGES TO PRIVACY POLICIES

This privacy statement was last modified on May 26, 2009. If we change our Privacy Policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, how we protect it and under what circumstances, if any, we disclose it. If we make material changes, we will also post a notice on our home page, which notice will run for seven (7) consecutive days following the effective date of the modified privacy statement. Unless we clearly express otherwise, we will use information in accordance with the Privacy Policy under which the information was collected. YOU ARE HEREBY ADVISED THAT YOUR CONTINUED USE OF OUR SITE CONSTITUTES YOUR ACCEPTANCE OF ANY AMENDMENTS TO AND THE MOST RECENT VERSION OF THIS PRIVACY STATEMENT.

QUESTIONS OR COMMENTS

If you have any questions or comments concerning our privacy policy, please contact us:

1.  Send an e-mail with your current information to enquiries@chillcookcreate.com; or
2.  Send a request in writing with your current information to:
   Chill Cook Create Retreat
   Attn: Sales & Marketing.
   PO Box 19, Pearl Beach NSW 2256